Terms & Conditions

Phoenix Property Services – PlumbingLondon.net

Effective Date: 24/02/2025

1. Introduction

Welcome to PlumbingLondon.net, operated by Phoenix Property Services. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with these terms, please do not use our services.

2. Services Provided

Phoenix Property Services provides a range of plumbing services, including but not limited to:

Emergency plumbing repairs

Leak detection and repairs

Boiler servicing, installation, and repairs

Bathroom and kitchen plumbing

Drainage services

General maintenance and installation

All services are subject to availability, and we reserve the right to refuse service at our discretion.

3. Bookings & Appointments

Customers may book services via phone, email, or our online booking system.

All appointments are subject to confirmation and availability.

Emergency call-outs are prioritized; response times may vary.

Cancellations must be made at least 24 hours before the scheduled appointment to avoid a cancellation fee.

4. Pricing & Payments

Pricing is provided upon request and depends on the scope of work.

Emergency call-out fees may apply.

Payments must be made upon completion of the service unless agreed otherwise.

We accept payments via cash, credit/debit card, or bank transfer.

Invoices must be paid within 7 days to avoid late payment fees.

5. Warranties & Liability

We offer a 12-month warranty for major installations, including boilers and full plumbing systems.

We offer a 6-month warranty for general plumbing work, including leak repairs and drainage services.

Manufacturer warranties apply to all parts and materials used in our services.

We are not liable for pre-existing issues, damages caused by misuse, third-party work, or lack of maintenance.

Customers are responsible for providing accurate property access and information.

6. Cancellations & Refunds

Customers may cancel services up to 24 hours before the scheduled time without penalty.

Cancellations within 24 hours may be subject to a fee.

Refunds for incomplete work will be assessed on a case-by-case basis.

7. Health & Safety

Our engineers adhere to strict health and safety guidelines.

Customers must ensure a safe working environment for our team.

We reserve the right to refuse service if unsafe conditions exist.

8. Privacy Policy & Data Protection

8.1 Data Collection

We collect personal information such as name, address, phone number, and email for service-related purposes.

Payment details are processed securely through our trusted payment providers.

8.2 Data Usage

Personal data is used strictly for booking, customer service, and order fulfilment.

We do not sell or share customer data with third parties for marketing purposes.

We may use anonymized data to improve our services and customer experience.

8.3 Data Security

We take appropriate security measures to protect customer data from unauthorized access.

Online transactions are encrypted to ensure safety.

8.4 Cookies & Tracking

Our website may use cookies to enhance user experience and track website analytics.

Users can disable cookies in their browser settings if preferred.

8.5 Third-Party Links

Our website may contain links to third-party websites, which are governed by their own privacy policies.

We are not responsible for third-party data handling practices.

8.6 Your Rights

Customers can request access, correction, or deletion of their personal data.

To make a data request, please contact us via the details below.

9. Intellectual Property

All website content, logos, and materials are owned by Phoenix Property Services.

Unauthorized use, copying, or distribution is prohibited.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be resolved in the courts

11. Amendments & Updates

We reserve the right to modify these Terms & Conditions and Privacy Policy at any time.

Updates will be posted on our website and effective immediately.

12. Contact Information

For any inquiries regarding these Terms & Conditions or our Privacy Policy, please contact us at:

📞 07432 267243

📩 advice@plumbinglondon.net

🌍 www.PlumbingLondon.net

By using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and Privacy Policy.